Responsible Gaming at 7j775

3. Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — develops gradually and is often difficult to recognise from the inside. It affects people of all ages, backgrounds and income levels. The following warning signs, if present consistently over time, may indicate that gambling has moved beyond recreational entertainment and is beginning to cause harm.

3.1 Behavioural Warning Signs

• Spending more money or time gambling than you originally intended.
• Continuing to gamble despite repeated losses in an attempt to win back money (chasing losses).
• Borrowing money, selling personal items, or using funds intended for essentials such as rent, food or school fees in order to gamble.
• Hiding your gambling activity from family members, friends or colleagues.
• Feeling restless, irritable or anxious when trying to cut back on gambling.
• Gambling to escape stress, depression, loneliness or other negative emotions.
• Neglecting work, family responsibilities or personal health as a result of gambling.
• Making repeated unsuccessful attempts to control, cut back or stop gambling.

3.2 Financial Warning Signs

• Regular unexplained financial shortfalls at the end of the month.
• Requesting frequent cash advances or taking personal loans without clear purpose.
• Missing bill payments or accumulating debts that were previously manageable.
• Depositing repeatedly in short sessions, particularly after a significant loss.

If you recognise three or more of the above signs in your own behaviour, we encourage you to use the self-assessment tool in Section 7 of this page and to contact the 7j775 support team or a specialist gambling support service immediately. Early intervention significantly improves outcomes.

4. Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available at 7j775. When you self-exclude, your account is immediately suspended and access to all games, betting markets and financial services on the platform is blocked for the duration you select.

4.1 Available Exclusion Periods

7j775 offers the following self-exclusion durations:

• 6 months — suitable for players who need a significant cooling-off period.
• 12 months — recommended for players experiencing moderate difficulties.
• 3 years — for players who wish to take an extended break from online gambling.
• Permanent (indefinite) — for players who no longer wish to gamble at 7j775 at any point in the future. This option cannot be reversed.

4.2 How to Activate Self-Exclusion

4.3 What Happens During Self-Exclusion

• Your account is immediately suspended. You cannot log in, deposit, withdraw or play any games.
• Any pending withdrawals at the time of exclusion will be processed normally.
• All marketing communications from 7j775 are stopped for the duration of the exclusion.
• 7j775 will make every reasonable effort to prevent you from creating a new account during an active exclusion period. Any new account opened in breach of a self-exclusion will be closed.
• At the end of a fixed-term exclusion, your account will not be automatically reactivated. You must contact support and complete a reinstatement process that includes a mandatory 24-hour cooling-off period.

5. Deposit & Spending Limits

Deposit limits are one of the most practical tools available at 7j775 for maintaining control over your gambling budget. You can set limits at any time from your account settings — no approval from 7j775 is required to decrease a limit, and decreases take effect immediately.

5.1 Types of Limit Available

• Daily Deposit Limit: The maximum total amount in Bangladeshi Taka (৳) that you can deposit across all payment methods within a 24-hour rolling period.
• Weekly Deposit Limit: The maximum total amount you can deposit within a 7-day rolling period, measured from the day the limit was set.
• Monthly Deposit Limit: The maximum total amount you can deposit within a 30-day calendar month.
• Loss Limit: A cap on the amount you are willing to lose within a defined period. Once the loss limit is reached, your ability to place further bets is suspended until the period resets.
• Wager Limit: A cap on the total amount wagered (not just deposited) within a defined period, giving you a more granular view of in-game activity.
• Session Time Limit: A maximum number of minutes per session, after which your account is automatically logged out.

5.2 Increasing a Limit

Decreasing a limit is instant. Increasing any deposit or spending limit, by contrast, is subject to a mandatory 7-day cooling-off period from the date the increase request is submitted. This means that even if you request an increase, the higher limit will not take effect for one full week — giving you time to reconsider. During that week, the original (lower) limit remains in force.

6. Time-Out & Cool-Off Features

A time-out is a shorter, temporary break from gambling at 7j775 that is distinct from full self-exclusion. It is designed for players who feel they would benefit from a brief pause without necessarily committing to a long-term exclusion.

6.1 Time-Out Durations

• 24 hours — a brief overnight reset.
• 48 hours — a full weekend break.
• 7 days — a one-week cooling-off period.
• 30 days — a full calendar month's break.

6.2 What Changes During a Time-Out

During any active time-out period, your 7j775 account is fully suspended. You cannot log in, make deposits, or access any games or sports betting markets. All promotional and marketing communications are paused. When the time-out period expires, you will need to actively log in and confirm that you wish to resume play — your account will not reactivate automatically.

6.3 Reality Check Notifications

For players who want a lighter-touch reminder without suspending their account, 7j775 also offers configurable reality check notifications. These are on-screen pop-up alerts that appear at your chosen interval (30 minutes, 1 hour, or 2 hours) reminding you of your current session duration and net wagering position. You can configure reality check intervals under Account Settings in the Responsible Gaming section.

7. Self-Assessment Quiz

The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this quiz is entirely private and for your personal use only. If you answer "Yes" to three or more questions, we strongly encourage you to speak with our support team or a specialist helpline.

8. Getting Help & Support

If you are concerned that gambling is causing harm to you or someone you care about, please do not wait. Help is available and taking the first step to ask for it is the most important thing you can do. Below are the support channels available through 7j775 and general guidance for players in Bangladesh.

8.1 Guidance for Problem Gambling in Bangladesh

Bangladesh does not currently have a dedicated national gambling helpline. However, players who are experiencing difficulties related to gambling can seek support through the following general mental health and financial counselling channels:

• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi emotional support helpline is available to residents experiencing psychological distress. Calls are free and confidential.
• Gamblers Anonymous: An international peer support network with online meetings available to players in Bangladesh. Meetings are conducted in English and Bengali.
• Family counselling: If gambling is causing domestic tension, organisations such as BRAC's social development programmes offer counselling services in communities across Dhaka, Chittagong, Sylhet, Rajshahi and other cities.

7j775 is not affiliated with any of the above organisations and cannot guarantee the availability or quality of external support services. We mention them purely because we believe connecting players with specialist help is the right thing to do.